The Department of the Premier and Cabinet helps to implement the government’s Competitive Neutrality Policy, by assisting agencies and the community in responding to and resolving complaints.
South Australia’s Competitive Neutrality Policy requires government entities to apply the principles of competitive neutrality to their business activities. This is to ensure significant government businesses compete fairly in the market.
These principles also apply to Local Government.
The Department of Treasury and Finance assists government agencies to identify their significant business activities and apply the principles to their business activities.
The approach to receiving complaints, undertaking investigations and providing recommendations to government is set out in the policy statement and supporting documents further below.
An independent Competition Commissioner may be assigned to investigate infringements of competitive neutrality principles once an initial investigation of an infringement is undertaken. A summary of the Commissioner’s decisions is published further below.
We encourage you to contact us to discuss your complaint.
Competitive Neutrality Policy Statements and Guidelines
Competition Commissioner Investigations
Adelaide Festival Centre Trust and BASS Ticketing Complaint - Summary of Investigation (PDF, 185.8 KB)
Adelaide Festival Centre Trust and BASS Ticketing Complaint - Summary of Investigation (DOC, 228.0 KB)
Email and phone
Competitive Neutrality Secretariat - Complaints
Department of the Premier and Cabinet
Phone: (08) 8429 5104
Department of Treasury and Finance - Implementation
Director Account Management
Budget and Performance Branch
Department of Treasury and Finance
Phone: (08) 8429 0804
If you are deaf, or have a hearing or speech impairment, please contact us through:
- National Relay Service (Speak and Listen): call 1300 555 727
- National Relay Service (TTY users): call 133 677
- Internet Relay users can connect to the National Relay Service.
If English is not your preferred language, please contact the Interpreting and Translating Centre on 1800 280 203 and ask to speak with the relevant department.
Complaints and feedback
We understand that mistakes happen despite our best efforts - make a complaint or provide feedback.
Monday to Friday 8.45am – 5.00pm excluding public holidays
State Administration Centre
200 Victoria Square
Adelaide SA 5000
GPO Box 2343
Adelaide SA 5001