Design and deliver technology, cyber security and digital services that are accessible and meet the needs of South Australian businesses, community and government.

Services to SA’s businesses and community

By 2023

  • Deliver improved citizen and business interactions with government via the personalised South Australian Government Services Portal initiative, in partnership with agencies.
  • Support agencies to design new services incorporating digital inclusion, architecture principles and security from the start.
  • Deliver high speed, low cost, ubiquitous connectivity across more of South Australia.

By 2025

  • Significant number of citizen and business services delivered in a personalised, secure and accessible way via the South Australian Government Services Portal.
  • Deliver high speed, low cost, ubiquitous connectivity across further parts of South Australia.
  • Consistent omni-channel experience in transacting with government (between in-person, online, chatbot etc).

Services to SA Government

By 2023

  • Deliver Enterprise Voice solutions based on agency user personas for consolidated investment, economy of scale and value realisation.
  • Active communities of practice across government, informing better ways of delivering services.
  • Provide a robust set of whole of government digital platforms, including surveys, community engagement, forms, websites and others as required.

By 2025

  • Continue to mature the model for service transformation to enable widespread agency adoption of and capability to transform service delivery for citizens and businesses.
  • Expand the identity ecosystem to encompass other sectors, including finance and retail.
  • Widespread agency adoption of contemporary network security approaches, including zero trust network principles for government systems and applications.