Priority area 5: Communications and information

Outcome: People with disability can find the information they need in the format(s) they need it in.

State Plan Measure

1.5.1

Measure

Total number of resources or materials that have been developed in accessible formats. For example, websites that meet Web Content Accessibility Guidelines (WCAG) 2.2 level AA accessibility standard or above, Auslan translations and Easy Read documents.

Timeframe

Ongoing

Responsibility

Head of Strategic Communications

State Plan Measure

1.5.1

Measure

Timeframe

Ongoing

Responsibility

Director, Art Gallery of South Australia
Director, Carrick Hill
Director, South Australian Museum
Director, State Library of South Australia

State Plan Measure

1.5.2

Measure

Total number of Auslan, assistive listening devices, and augmentative and alternative communication services provided to meet support needs, including at emergency presentations. For example, during hospital emergencies, crisis services, bushfires or floods, where timely communication support is essential.

Embed the updated People at Risk in Emergencies Framework into the SEMP and revise SEMP principles to strengthen guidance on communication and engagement with people requiring additional support.

Timeframe

December 2026
December 2027
December 2028
December 2029

Responsibility

Director, Security Emergency and Recovery Management

Measure

Client satisfaction with the handling of their complaint or feedback is elevated.

Timeframe

Ongoing

Responsibility

Group Director, ICT and Business Services

Measure

Report and analyse customer complaints, feedback and suggestions that relate to accessibility.

Timeframe

December 2026
December 2027
December 2028
December 2029

Responsibility

Group Director, ICT and Business Services

Measure

Number of identified improvements through the complaints and feedback process that are implemented.

Timeframe

Ongoing

Responsibility

Directors of relevant division relating to complaint or feedback

Measure

Client satisfaction with the handling of their complaint or feedback is elevated.

Timeframe

Ongoing

Responsibility

Director, Art Gallery of South Australia
Director, Carrick Hill
Director, South Australian Museum
Director, State Library of South Australia

Measure

Number of identified improvements through the complaints and feedback process that are implemented.

Timeframe

Ongoing

Responsibility

Director, Art Gallery of South Australia
Director, Carrick Hill
Director, South Australian Museum
Director, State Library of South Australia

Measure

Department of the Premier and Cabinet Induction, IN.DPC and PDP resources encourage employees to undertake this training.

Timeframe

Ongoing

Responsibility

Director, People and Culture

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Priority area 5: Communications and information

Outcome: People with disability can find the information they need in the format(s) they need it in.

21. Ensure all new DPC web content is developed in compliance with Web Content Accessibility Guidelines (WCAG) 2.2. level AA standard.

State Plan Measure

Measure

Timeframe

Responsibility

22. Ensure all new Cultural Institution web content is developed in compliance with Web Content Accessibility Guidelines (WCAG) 2.2. level AA standard. Provide both PDF and HTML versions wherever possible to support accessibility, readability and user preference.

State Plan Measure

Measure

Timeframe

Responsibility

23. Ensure the annual review of the State Emergency Management Plan (SEMP) continues to address the role of participating parties in the effective dissemination of public information to affected communities.

State Plan Measure

Measure

Timeframe

Responsibility

24. Ensure the Department of the Premier and Cabinet Complaints and Feedback process is accessible for people with disability, with support and alternative formats provided to meet the needs of each individual with disability.

Measure

Timeframe

Responsibility

25. Report and analyse customer complaints, feedback and suggestions that relate to accessibility.

Measure

Timeframe

Responsibility

26. Ensure Department of the Premier and Cabinet complaints, feedback and suggestions that relate to accessibility are resolved and, where necessary, improvements are identified and implemented for the provision of accessible services and information.

Measure

Timeframe

Responsibility

27. Ensure the Cultural Institutions’ Complaints and Feedback processes are accessible for people with disability, with support and alternative formats provided to meet the needs of each individual with disability.

Measure

Timeframe

Responsibility

28. Ensure complaints, feedback and suggestions directed to the Cultural Institutions are resolved and, where necessary, improvements are identified and implemented.

Measure

Timeframe

Responsibility

29. Continue to promote appropriate accessibility training, identified through Accessibility SA, for all employees who are responsible for producing online content and documents.

Measure

Timeframe

Responsibility