The South Australian Digital Landscape Report, provides government with a greater understanding of the state’s capacity and capability to move towards the provision of digital government services.

The first report was completed and released in 2015 then another was commissioned in 2016 to further investigate the shift occurring across the South Australian Government towards greater digital services, and to achieve a deeper understanding of our customers’ needs.

2016 South Australian Digital Landscape report

The 2016 South Australian Government Digital Landscape Report examines the provision of digital government services from the perspectives of the public and the government. Its findings are based on surveys undertaken by 1100 South Australian citizens and 560 South Australian public servants, as well as interviews with 17 executives from South Australian Government agencies.

Developed by Ernst and Young, with assistance from the Department of the Premier and Cabinet, the report contains a frank account of progress to date as well as key insights and recommended priorities for the road ahead.

Key findings from the report include:

  • Citizens are up for the journey: Trust is an issue, but citizens are positive about the impending transformation and want to contribute
  • Opportunity to improve digitally: Some citizens believe digital improvements have been made, but there is still a way to go to be perceived as ideal
  • A potential model for success: Progressive agencies display user-focussed plans and ICT priorities
  • Perceived barriers to progress: Four common concerns – funding, guidance, talent and legacy systems
  • Greater central government support: Desire for central government to act as strategic guide and facilitator.

2016 Digital Landscape Report  (PDF, 6.2 MB)

The survey results collected to develop the 2016 report can be found on the open data portal Data SA.

2015 South Australian Digital Landscape report

This report was a co-production between the department and Deloitte Touche Tohmatsu (Deloitte), in partnership with the Australian Information Industry Association (AIIA).

Key findings from the report include:

  • Trust and confidence are important to customers. Issues are less about the technology, and more about peoples’ past negative experiences and perceptions of government’s ability to deliver quality digital services while protecting their information.
  • Government is being disrupted and challenged by digital technologies, but most agencies view it as an opportunity, rather than a threat.
  • For agencies, the main drivers for digital transformation are responding to the increasing demands of customers and relieving budget pressures.
  • Digital transformation is different to traditional ICT development, and there are new opportunities for the ICT industry to develop and market the skills, products and services that government needs.
  • The skills to work with greater agility and to understand/develop better customer experiences were seen to be lacking by government over technological savviness.

2015 Digital Landscape Report (PDF, 2.7 MB)

The survey results collected to develop the 2015 report can be found on the open data portal Data SA.