The South Australian Government has made a lot of progress towards modernising and transforming its services to provide better experience for users.
Below are some examples of externally facing services that have been transformed to date.
Initiatives Progress update Lead Agency Reorganisation of BreastScreen web content Content on the BreastScreen SA website has been reorganised to communicate more effectively with its target audience. SA Health New Royal Adelaide Hospital web presence The new Royal Adelaide Hospital’s web presence utilises a new landing page template which provides a contemporary homepage look and feel. SA Health TAFE SA website redevelopment A major upgrade of the TAFE SA website introduced a mobile-friendly interface, presentation of dynamic contextual information and streamlined e commerce and enrolment processes. TAFE SA Sports vouchers The state government initiative, administered by the Office for Recreation, Sport and Racing, gives primary school age children from Reception to Year 7 the opportunity to receive a $100 discount for sports club/membership fees. Updates made to the Sports Vouchers system enable reporting and monitoring of sports vouchers issued and provide improved visibility to individuals and sporting organisations on the use and opportunities of sports vouchers. Department of Planning, Transport and Infrastructure myPIRSA portal Citizens and producers are able to access various online services relating to licensing, registration and reporting. Department of Primary Industries and Regions One Biosecurity online tool Livestock producers can register, manage and declare their farm biosecurity online. This one-stop, online animal biosecurity management tool will provide best practice biosecurity assessment, management, advice and guidelines for multiple livestock diseases in South Australia. Department of Primary Industries and Regions myPIRSA Portal Enhancements Usability enhancements to myPIRSA to improve customers’ experience when signing up and interacting in the myPIRSA portal. Department of Primary Industries and Regions One Biosecurity Web Interface Producers can determine their Biosecurity Star Rating and Disease Risk Status for prospective buyers to assess risk, prior to purchase. A search engine and communication tool is also available. Department of Primary Industries and Regions Primary Industry Funds proof of concept An interactive prototype has been built in conjunction with citizens and industry representatives, which captures the key functions, processes, interactions and other requirements for Primary Industry Funding schemes. Department of Primary Industries and Regions Multi-language campaign website A multi-language (French and English) website aims to assist people involved in the Naval Shipbuilding contracts to settle in South Australia and to attract future business opportunities. The website will be used as an example for future international engagement strategies requiring high quality content in multiple languages. Department of the Premier and Cabinet Registry Online The Courts Administration Authority's website allows online lodgement of civil matters and other additional services. This also provides a framework upon which other future services can be built. Courts Administration Authority Department for Correctional Services (DCS) website replacement The DCS website was redesigned using user-centric design principles and will deliver content on both sa.gov.au and the DCS website to ensure the information users are looking for is useful and discoverable. Department for Correctional Services
Initiative Progress update Lead Agency Adelaide Riverbank App The Adelaide Riverbank app and map provides users with information about exploring and navigating around the precinct, as well as events, activities and dining options. It also communicates updates on the festival plaza redevelopment project, including any temporary changes for pedestrians and traffic. Renewal SA Vacancy Maintenance Inspection Application This Vacancy Maintenance Inspection Application (VMIA) assists in getting people into suitable accommodation faster as scoping of property maintenance can now be completed in the field. SA Housing Authority PR Connect and Community Engagement PR Connect enables South Australians to apply for financial assistance for the private rental market online or on any device. The new system replaced legacy mainframe functionality with a Salesforce-based solution and introduced an online form for application lodgement, electronic forms of communication (email/SMS), income verification and the use of the national Document Verification Service (DVS). SA Housing Authority First response Application for homelessness service providers, users and members of the public to record and report information about rough sleepers' location and circumstances (in the inner city), that will be used to ensure an effective first response to those who are at risk or vulnerable. SA Housing Authority Grants SA This initiative provides a simplified online grant application process for community organisations working with disadvantaged groups and volunteers, by bringing two different grant programs into one application process. Department of Human Services Mobile teaching kits The introduction of mobile teaching kits allows learning resources to be made available to students across regional South Australia and provides equality of access to TAFE SA services. TAFE SA Online learning management system Migration to a scalable cloud based Learning Management System ensures students are able to access digital learning resources when convenient at either on and off campus locations. TAFE SA 3D simulated training products An innovative 3D simulated training product for Nursing using video gaming technology was recently introduced to assist Nursing studies. TAFE SA Real-time remote learning Full rollout of real time delivery of classroom-based educational delivery to students in remote locations. Students are able to learn from any location without the need to attend campus. Recording of lectures also enables students to catch-up on missed classes if needed at their convenience. TAFE SA eConveyancing For the first time, conveyancers, legal practitioners, banks and registries can now collaborate online rather than spending additional time travelling to and from the Grenfell Street settlement room to finalise transactions. Not only are there benefits for the industry, but buyers and sellers are guaranteed on-time settlements, fast access to funds and fewer delays in signing documents and other manual processes. Department of Planning, Transport and Infrastructure metroMATE The official public transport app for Adelaide. Features include locations of nearby stops, journey planning and saving destinations, locating vehicles, viewing disruption information and setting alerts. It gets customers to their destination smarter with an innovative route viewer. Available for Android and iOS devices. Department of Planning, Transport and Infrastructure Heavy vehicle change of ownership inspections Provide online transactions through an EzyReg Account to record heavy vehicle change of ownership inspection bookings, make payment of audit fees, and update the inspection outcome (whether they pass or fail). Department of Planning, Transport and Infrastructure Change of vehicle ownership transaction Enables change of ownership transactions to be completed online, offering new services to the general public through their EzyReg Account. Department of Planning, Transport and Infrastructure Booking CBT/VORT tests for Authorised Examiners online Provides online transactions to Authorised Examiners to have the ability to Book and pay for Competency Based Training (CBT) and Vehicle On Road Test (VORT) licence tests, and to be able to record the results of these tests via their EzyReg Account. Previously, staff in the Driver Assessments area received bookings via phone or fax and recorded them via TRUMPS. Department of Planning, Transport and Infrastructure Cycle Instead The Cycle Instead journey planner was implemented to encourage the community to use bikes for transport. This online service generates cycling routes using Adelaide's Bikedirect network of main roads, bike lanes, local streets, off road paths and some unsealed paths. It is interactive and enables cyclists to choose a variety of options that take into consideration fitness and confidence levels, road conditions and speed of travel, improving their cycle experience. Department of Planning, Transport and Infrastructure Roadworks portal Enables road workers to log start and end of physical road works which enables real-time roadwork information to be displayed to the public. Department of Planning, Transport and Infrastructure Virtual House The Virtual House is a tool that enables members of the public to determine if approval is or is not required for a range of development types such as sheds, pergolas, solar panels and water tanks. Department of Planning, Transport and Infrastructure Online booking for popular camping destinations Online booking rolled out across all National Parks camping and accommodation products. Department of Environment Bang the Table (Engagement HQ) Bang the Table’s digital public engagement toolbox (Engagement HQ) enables the community to have their say on the EPA website – saving calls to the hotline, as well as reaching a segment of the community that otherwise may not be available. It includes eight feedback tools, a relationship management system, and tailored analytical reporting, in a single integrated package. Environment Protection Authority AgInsight online dashboard AgInsight SA provides a range of commodity data and advanced geospatial mapping capacity to inform business planning and development decision making in South Australia. Additional content and functionality continues to be deployed to the multi-award-winning application. Department of Primary Industries and Regions SA Recreational Fishing Guide App Allows citizens to access information on fishing in South Australia and the ability to report suspicious fishing activity, shark sightings and catch reports. Department of Primary Industries and Regions Electronic plant health certification interactive digital proof of concept An interactive prototype delivered in conjunction with key stakeholders. Department of Primary Industries and Regions eCatch reporting service Allows fishers to submit catch reports via phone, internet or app as well as view all of their details including personal & licence details and preferences. Department of Primary Industries and Regions Customer facing forms Actioning the whole of government “Rip it up” initiative by redesigning current forms into an
end-to-end digital experience using a citizen-centric approach. Specific initiatives will be
identified and reported separately.
Department of Primary Industries and Regions Community results reporting A new digital platform has been designed to collect information in a secure environment, build the capacity of NGO partners to access their own reports and information, allow analysis of outcomes across time, and facilitate sharing of results between NGO and government partners. Department of Human Services Online lost property reporting Lost items can now be reported online for insurance purposes with data made available to police. South Australia Police Report a crash This tool enables collisions that are valued under $3000 to be reported online for insurance purposes. South Australia Police View My Traffic photo online This tool enables the public to view their traffic photo online. South Australia Police Event safety assessment An online, easy-to-use, guided questionnaire gives users an assessment of the safety risk of events, based on a number of parameters. South Australia Police Mobile Portal - report suspicious behaviour and Track My Crime Mobile solution and access for the public to report and track suspicious behaviour and crime. South Australia Police Lawyers Online: National Tech first for Legal Services Commission This initiative enables South Australians seeking legal information to have a free online web chat - in real time – with lawyers at the Legal Services Commission. The LSC was the first legal aid commission in Australia to offer this digital service. Legal Services Commission There's a smart form for that The Legal Services Commission has produced Australia's first online legal aid application form for legal aid clients, not just lawyers. This 'smart form' responds to the information provided by the applicant, and tailors the available options to suit their circumstances. Legal Services Commission Online volunteer sign on Online volunteer sign on system for sign on of Credit Union Christmas Pageant volunteers. South Australian Tourism Commission Grants portal Development of a Regional Events Grants Application Portal. South Australian Tourism Commission Tasting Australia vendor portal Used by small business who are looking to participate as a vendor at the upcoming Tasting Australia event, including participation in the Tasting Australian Spirit Awards. South Australian Tourism Commission Adelaide 500 credential application form Allows businesses to register for hard card credentials to participate at the Adelaide 500 event. System produces hard cards using CRM, an app and registration link. South Australian Tourism Commission Consumer and Business Services (CBS) digital licences Phase 1 of the MySA GOV app saw the launch of digital proof of age passes, boat licences, land agent and land sales representative registrations. Phase 2 incorporated Builders, Plumbers, Gas Fitters and Electricians, Security and Investigation licences and registrations into the MySA Gov app. Department of the Premier and Cabinet and CBS Graduate to a full licence Customers are able to upgrade online from a provisional licence to a full licence without visiting a centre to have a photo taken. Department of Planning, Transport and Infrastructure (Service SA) Update an unregistered vehicle Customers are able to re-register an unregistered vehicle online. Department of Planning, Transport and Infrastructure (Service SA) My Invoice Businesses that have lodged an invoice with government can use a single website to track the payment status. It has been well received by the vendor community as they can now query the status of invoices they’ve submitted, as well as access other information such as statistics on agencies’ monthly payment performance, and tips to ensure invoices are paid as quickly as possible. Department of Planning, Transport and Infrastructure (Service SA) YourSAy Enhancing citizen engagement with government, the YourSAy online consultation hub is where citizens can have their say and influence government decisions. Several options for participation are available, including online discussions, voting in polls and deciding where government funds are spent. Department of the Premier and Cabinet Manage bulk vehicle registration renewals The ability to sync multiple registration renewal payments (common expiry dates) makes it easier to manage more vehicles online. Department of Planning, Transport and Infrastructure (Service SA) Access your licence history and demerit points Customers may now purchase a certified extract of their licence history and view current demerit points online. Department of Planning, Transport and Infrastructure (Service SA) Access your registration certificate Customers may view and print copies of an existing registration details certificate online. Department of Planning, Transport and Infrastructure (Service SA) Manage disabled parking permits Customers can now renew and replace Disabled Parking Permits online. Department of Planning, Transport and Infrastructure (Service SA) Self-assess fitness to drive Eligible seniors over 75 years old can self-assess their fitness to drive online. Department of Planning, Transport and Infrastructure (Service SA) New online shop An enhanced online shop will make government products and services easier to purchase online. Department of Planning, Transport and Infrastructure (Service SA) Video conferencing Video conferencing in courtrooms is now being used for over 30,000 appearances per year and has greatly reduced the need for Prisoner Transport. Courts Administration Authority Intervention Orders To facilitate measures taken in response to domestic violence in South Australia, a fully electronic system to manage Intervention Orders between South Australian Police and the CAA was implemented, replacing previous manual procedures. Courts Administration Authority Online Adjournments This system has created the ability for legal practitioners to request an adjournment to a hearing through the “Online Registry”. This system is no longer in pilot mode and is being rolled out to the wider legal practitioner community. Courts Administration Authority Online ordering of transcript An enhancement to the “Registry Online” website now allows registered users, such as legal practitioners and law firms, to order a transcript online and have it emailed, rather than attending in person at the Registry counter. Courts Administration Authority Victims Registration An online Victim Registration form allows victims of crime to registre so that they may be notified of events associated with the offender whilst under the supervision of DCS. Department for Correctional Services Fines Enforcement and Recovery Unit - lodgement of online review Through the use of iApply, clients are now able to lodge reviews electronically. Attorney-General's Department (Fines) Fines Enforcement and Recover Unit - online payment arrangements Fines Online allows clients to electronically set a payment arrangement rather than having to print hard copy forms etc. Attorney-General's Department (Fines) Consumer and Business Services (CBS) real estate online application and licences As of 1 February 2019, all applications for the real estate industry, which includes land agents, sales reps and property managers, are completely online – removing the need for physical signatures, and ensuring all documents are lodged and receipted. All new and renewed licences are digital and physical licences are being phased out. Attorney-General's Department (CBS) Consumer and Business Services (CBS) gaming machine trading round online applications The application forms extract information from the database and perform calculations to ensure a licensee can never apply to sell or buy more gaming entitlements than their quota. Attorney-General's Department (CBS) State Records online enquiry service Using iApply, State Records implemented an online enquiry service enabling customers to seek advice regarding the services State Records provides through the provision of online information or by completing an online enquiry form – allowing customers to make an enquiry when it is convenient for them. Attorney-General's Department (SRSA) State Government online Freedom of Information (FOI) application form FOI applications to most State Government agencies can now be lodged, and where necessary paid for, online using an online FOI application form. Attorney-General's Department (SRSA)
Initiatives Progress update Lead Agency Emergency Client Information System The Emergency Client Information System (ECIS) is improving the experience for people whose lives are thrown into turmoil by an emergency. It provides a simple method for electronic collection of details about South Australians in need of emergency services, providing more responsiveness. SA Housing Authority Unconsented bond claim An online form, administered by CBS, allows the Landlord/Agent to submit and manage claims for bonds where the tenant has vacated their accommodation and is no longer contactable. The Landlord/Agent can upload evidence with their claim, which can be accessed by all interested parties – reducing manual processes and turnaround times. SA Housing Authority and CBS e-Recruitment onboarding module
An onboarding module has been added to the department's e-recruitment system, BigRedSky, enabling contracts to be issued and accepted electronically via an online portal.
Department of Human Services Single signon Staff and students are now able to access multiple key systems by entering a single username and password combination, once per work session. TAFE SA Registration and licensing (phase 1) Significant service delivery improvements and digitisation of customer interactions. Department of Planning, Transport and Infrastructure (Service SA) Digital Pass (MY SAGOV) - DPTI DPTI Enables Ezyreg Account User Credentials to be reused to authenticate the My SAGov Digital Pass and allow future SA Government applications, particularly mobile applications (including Digital Drivers Licences). Department of Planning, Transport and Infrastructure Water management solutions Co-designed with McLaren Vale irrigators, the McLaren Vale Online Trade form offers automated pre-assessment checks to increase information available to trading parties. Well drillers' online transactions are another example of how the licensing processes are expanding digitally-enabled services. Department for Environment and Water Kangaroo Harvest online The Kangaroo Harvest industry's uptake of cloud-based online forms confirms the value of the business reform proposals advocated by industry. Department for Environment and Water Environmental licensing forms Licensees now have access to a secure portal where they can login to access relevant information and pay invoices. Key licensees were involved with testing and providing feedback. This feedback was used to further improve the functionality and usability. Recent updates have enabled the application and renewal of radiation protection licences, and approvals for beverage containers and collection depots. Environment Protection Authority WasteTracker This online system for tracking hazardous waste replaced hard copy forms that were previously manually completed and processed. WasteTracker has reduced the time taken to fill waste tracking certificates significantly. Over 92% of hazardous waste movements are now recorded electronically. Environment Protection Authority Online Environmental Monitoring Program Aquaculture producers submit online reports relating to environment factors and impacts of their business, reducing the need for paper-based forms and manual data entry. Department of Primary Industries and Regions myPIRSA Smartforms Integration Joint initiative with DPC to provide integrated customer experience between SA Government smartform platform (iApply) and myPIRSA portal. Department of Primary Industries and Regions Food safety certification system Enhances the efficiency and quality of managing the Food Safety Certification business process, incorporating national requirements. Department of Primary Industries and Regions Property Identification Code (PIC) registration An enhancement of myPIRSA to support automated collection of PIC information; reducing the need for paper-based forms and manual data entry. Department of Primary Industries and Regions Shopify Implementation of Shopify as online transaction replacement for Bizgate. South Australian Tourism Commission South Australia Civil and Administrative Tribunal (SACAT) feedback An online feedback process for users has been implemented, making use of an iApply form via the SACAT website. Attorney-General's Department (SACAT) South Australia Civil and Administrative Tribunal SACAT online lodgement system All SACAT applications are now online and digital by default. Attorney-General's Department (SACAT) Court Attendance Notification Pass (CAN +) CAN+ implemented the use of mobile phones and email to notify charged persons of their upcoming Court date and time, negating the need to personally serve this information. A summary of evidence can be provided to the accused to consider before this court appearance; potentially reducing delays and providing further efficiencies. CAN+ represents a cultural and procedural shift from manual processes to embracing digital, and provides efficiencies that allow police officers to redirect their efforts to higher value tasks. South Australia Police and Attorney-Generals' Department Document Verification Service integration Integration between our cloud-hosted online forms and the Australian Government Document Verification Service. The Document Verification Service (DVS) is a national online system that allows organisations to compare a customer's identifying information with a government record, e.g. passport or birth certificate number. Department of the Premier and Cabinet Digital signatures DocuSign-solution to be integrated with iApply as an electronic signature option. Department of the Premier and Cabinet Rip It Up The initiative focusses on reviewing all citizen and business facing forms to reduce length, remove duplication and only seek information required to provide the service. Department of the Premier and Cabinet and Department of State Development Tell us once change of address form Phase 1 development and deployment of an electronic ‘tell us once’ change of address form to be used by citizens to notify multiple services across government when they change address. Phase 1 of the form has resulted in the reduction of 124 separate fields to be completed by a citizen to 28 fields in one single form, which represents a reduction of 78%. Department of the Premier and Cabinet
Initiatives Progress update Lead Agency Rehab in the home service Allows rehab patients to be discharged from hospital with devices to aid their recovery at home. Apps provide exercises, questionnaires and a video conferencing link to hospital staff for regular consults. SA Health Advanced digital health solutions to the new RAH The new RAH is one of the most technologically-advanced hospitals in Australia, with patient records stored electronically and clinicians able to access test results from monitors within patient rooms. New telehealth facilities enable staff to consult with colleagues and patients across the state and further afield. SA Health Add-Insight A data analytics system that provides road network performance indicators in real time through the use of low cost Bluetooth devices. In conjunction with a mobile app, the system has the ability to provide audio and visual advice to road users of traffic disruptions. Department of Planning, Transport and Infrastructure Digital public transport timetable kiosk Deployment of fifteen digital kiosks to key high passenger volume areas. Locations include shopping centres and hospitals. The aim is to improve access to real-time route and timetable information as well as reducing demand for paper timetables. Department of Planning, Transport and Infrastructure MetroCard tap-on pilot Pilot for tap on validation for public transport with mobile phone conducted on two different technology approaches. Department of Planning, Transport and Infrastructure Digital real time bus stops DPTI and Adelaide City Council have joined together for a co-funded program to provide digital public transport information in the 'look and feel' of Adelaide City Council's endorsed wayfinding strategy in the Adelaide CBD. A suite of three digital bus stop plinths have been installed at key CBD locations, with a further 28 deployed along the O-Bahn, Grenfell and Currie St routes. Department of Planning, Transport and Infrastructure Court "Guest" Wi-Fi All courthouses in the State now have a “Guest” Wi-Fi facility for legal practitioners. It is expected this will enable and encourage the use of digital services in the courtroom. Courts Administration Authority Prisoner kiosks Ruggedised terminals allow prisoners to benefit from a range of services – initially canteen buys and raising requests, but it can now also be extended to allow for a range of services. This technology will encourage prisoners to be self-reliant, aligning them with normalisation of current IT systems in society. Department for Correctional Services
Better data and information
Initiatives Progress update Lead Agency Dental service booking enquiry Consumers now able to check available booking times at a dental clinic of their choice. SA Health My Health Record expansion An initiative of the Commonwealth Government, supported by SA Health. All citizens (except those that opt out) will have a shared electronic health record created within the national My Health Record system. SA Health Simplified Policy SA Housing Authority policies have been re-written in plain language and in a format that supports web usability and accessibility on the DHS website. Each month, on average, the policies are viewed 1298 times by 1075 users. SA Housing Authority sa.gov.au/emergencies The Emergencies topic at sa.gov.au/emergencies provides comprehensive preparedness, response and recovery information. It brings together the vast array of information from multiple South Australian Government websites in a uniform way so that the public have access to emergency information that is easy to find and understand, from a single entry point website. It has been successfully utilised for disaster recovery operations during extreme weather events. SAFECOM Emergencies and disasters template An initiative to promote the topic of emergency information at the local government level. The emergencies and disasters template (a combination of sa.gov.au/emergencies and local content) is being rolled out across local council websites - examples include Charles Sturt, Tea Tree Gully, and Barossa. SAFECOM Rail Maintenance Notifications Program Improving nearby and relevant residents access to timely information relating to rail corridor night works (including emergency works) through an electronic notification system of SMS and/or email. Department of Planning, Transport and Infrastructure Digital Annual Reports Presentation of the DPTI Annual report in a digital form, via the Internet. Department of Planning, Transport and Infrastructure Traffic SA The public now have access to improved traffic information via Traffic SA, a map-based website which displays roadworks, incidents and planned events impacting traffic movement in South Australia. It provides automatic location identification and navigation with a list view to support readability or personal data display preferences. Selecting a displayed delay event will show further information such as current travel and delay times in minutes, and hourly trend data to assist the customer in planning their travel route. Department of Planning, Transport and Infrastructure MACS Preventative Maintenance Orders Electronic distribution of monthly maintenance orders on Government Assets for subcontractors engaged by Facilities Services under the Across Government Facilities Management Arrangements. Department of Planning, Transport and Infrastructure Property Location Browser Map interface to property information, enabling industry and the public to access government-related property data. Department of Planning, Transport and Infrastructure Sanitary Drainage Plans Enables the Plumbing industry to access drainage plans for a property and to generate forms to assist with lodging new plans. DPTI, DEM, OTR Location SA Location SA is a simple interface for authoritative location data and services available to all government agencies. The Location SA Map Viewer is a public-facing, mobile-ready tool for community members to see public data from the repository via a geographical ‘map viewer’ Internet-based interface. DPTI, DPC, PIRSA, DEW Enviro Data SA Enviro Data SA provides community access to environmental data licensed for commercial use. Offerings include photopoints, secured access for publishing partners, and SA Climate Ready - a comprehensive set of localised climate change projections and real-time water data. Department for Environment and Water Good Living Blog The Good Living Blog promotes natural places for us to enjoy, as we bring our children to play in them, relax and get away from the stresses of ordinary life. Department for Environment and Water Nature Maps SA’s specialist natural resources management information is now mobile-ready, providing access to a comprehensive range of spatial data in a convenient package. Department for Environment and Water Tourism information via Beacon Apps "Beacon Apps" offer location sensitive information to enhance the visitor experience in nature and heritage tourism attractions Department for Environment and Water Air Quality EPP information and training Following requests from regional councils, the EPA recorded and produced in-house three YouTube videos of training and information sessions relating to the Air Quality Environment Protection Policy (EPP) launch. In the past, affected parties have needed to travel to Adelaide or a regional centre to attend an EPA presentation, with EPA staff conducting regional roadshows across the state. To date, over 300 views have been recorded for the videos. Environment Protection Authority Online Public Register A new online, public register provides up-to-date information on environmental authorisations, new applications and environmental orders. It provides more current and updated information, enhanced search functionality, and an intuitive interface. The register also integrates with Location SA to provide a special view of licence information. Environment Protection Authority SMS reminders for radiation license renewals Automated SMS renewal reminders are sent up to 1 month before expiry and/or cancellation of Radiation Licences to enable licensees to submit timely renewals. Combined with online payment facility, this saves licensees significant time and effort, as well as paper and postage for the EPA. Environment Protection Authority SA Weed Control App Provides essential information about weeds in South Australia as well as the ability to log and report the location of weeds. Department of Primary Industries and Regions Evidence-to-export dashboard A live dashboard to help decision makers prioritise growth opportunities for the South Australian economy. The dashboard is compiled from a range of existing market and industry information and drawing on knowledge across PIRSA. Ongoing engagement may result in the tool being used across Australia. Department of Primary Industries and Regions SA Housing Services Finder This online service helps citizens to work out what services may be available to help them secure housing. SA Housing Authority Find your local police station This app interfaces with Google Maps to enable the public to locate their police station. South Australia Police Search stolen firearms online A digital option to search for stolen firearms by serial number online. South Australia Police Law for non lawyers Growing numbers of South Australians are taking part in webinars provided by the Legal Services Commission. These educational webinars are for community workers and cover key areas of law that impact on their clients. Legal Services Commission Letters of the law must be heard as well as seen Audio technology is making it easier for more South Australians to get legal information from the Legal Services Commission website. The site incorporates ReadSpeaker software that converts text to speech, enabling users to hear the site’s information. The ReadSpeaker function is particularly popular on the Commission’s Law Handbook site that presents legal information in easily understood language. Legal Services Commission 24Legal 24Legal provides preliminary information about a range of common legal problems. It delivers fast, convenient, reliable legal information that’s written in plain-English and is available 24/7. It’s especially useful for legal problems that arise after hours. The free service covers about 70 common legal areas. Legal Services Commission Consumer and Business Services (CBS) public register The public register is available online and covers liquor licensees, builders, plumbers, gasfitters, electricians, security agents, second hand motor vehicle dealers and real estate agents. Attorney-General's Department (CBS) Consumer and Business Services (CBS) gaming machine online register This online register allows licensees and the public to access gaming machine numbers in real time. Attorney-General's Department (CBS) South Australia Civil and Administrative Tribunal (SACAT) social media SACAT has introduced social media (Facebook, Twitter and LinkedIn) as a means of education and information for users. Attorney-General's Department (SACAT) Positive parenting messaging Proactively connects new parents with information on how to support their child’s development when they are most likely to need it. New parents receive text messages pointing them to early child development videos at key milestones. This is done through a push messaging system linked to the births, deaths and marriages registry. Department for Education Road Awareness Program (RAP) The South Australian Metropolitan Fire Service (SAMFS) Road Awareness Program is a powerful, hard-hitting presentation delivered to Year 11 students – designed to give an open and honest insight into the experience of firefighters working in road crash rescue. SAMFS has been working with specialists to develop software which will streamline the collection and collation of data and maintain engagement with participants post-presentation via a smartphone app. South Australian Metropolitan Fire Service