If you are refused access to a document (either in part, or full), you will be informed of the reasons why and advised of your rights to seek a review of the decision.

You can seek to have the department review a Freedom of Information (FOI) determination (decision), commonly referred to as an internal review.

An internal review of a determination form must be lodged with the department within 30 calendar days of you receiving advice of a determination that you are unhappy with. In most instances a fee is payable on application.

FOI internal review of a determination form

You will be advised of the outcome of your internal review application within 14 calendar days of receipt within the department.

If you are not advised within 14 days or you remain unhappy with the outcome of the internal review, you are entitled to an external review by the Ombudsman SA.

In some circumstances you are entitled to apply for a review by the South Australian Civil and Administrative Tribunal.